Empty promises

<p>I have phoned Telkom customer care numerous times to follow up on an over due order and the normal answer is that they will phone me back during the day with the weighbill number.</p> <p> </p> <p>They did not give me reference numbers to follow up with, therefore it seems that it was never processed.</p> <p> </p> <p>Telkom must either sort out their system or add more people to deal with the work volume. Especially when it takes 1 hour to get hold of an opperator just so that they can give you an empty promise... 3 times over</p>