empty Promises

I am still waiting to be reconnected after they *****ed up my line. I changed bank accounts as i had a joint account with my father who passed away which meant the account was frozen. They then didn't debit the correct account and cut me off after a lot of hassle i went and paid the outstanding amount it's been two months that i have been paying for absolutely no service. This is deplorable. They promised to fix the on site problem today the 14th of August. They haven't been to my house at all. I am livid!!!