Empty promise on empty promise from Call Centre

I logged a fault on Dec the 3rd (2015) because my ADSL is not working - REFERENCE 528CWK031215. The line doesnt sync (repeated issues). After explaining to the lady that I need to work from home she said she will mark it as urgent and that somebody will come out the Friday. Nobody come to my house. I phoned again Friday the 4th, after having to beg the agent to put me through to his supervisor he eventually did - the supervisor promised to phone me saturday the 5th around 9am - no phone call. Monday the 7th I phoned in again, asked the agent for the recording for the 3rd and 4th's calls, he said his manager will phone me later that same evening to assit me - NO PHONE CALL.<br> Sunday I asked on TELKOM's Facebook website to get a call center manager to phone me, they said they will get somebody to call me - its Tuesday the 8th and STILL NO PHONE CALL.<br> I need a senior manager to call me to sort out this empty promises that I have to pay for.<br> I am a very unhappy TELKOM client and I am very sure telkom cant lose DSL customers but at this stage I am considering to cancel.<br> DOnt see why I have to waist my time and money to beg TELKOM to get service from them :(