Empty commitments and no service

After registering a fault (401CWZ030915)with Telkom last month I finally got an appointment scheduled for Saturday the 12th of Septermber between 7:30am and 4pm .<br> <br> An 8 hour window on a Saturday which was strange but I waited and waited till I received a call asking if my line was fixed. I told the technician that no one has worked on it and that I'm still waiting for someone to come to my house.<br> <br> He mentioned that there's only one testing device at his office and someone else took it for the day which was hard to believe but he said that he will come out to me the next day.<br> <br> Next day came and still no one from telkom showed up. I again received a call and was told that the issue was fixed without anyone being there. I told the person that i spoke too that nothing has been fixed and was told that they'll come out the next day<br> <br> I had to take today off in order to make sure that I was there for the technician who promised he'll come out to my house and no surprise again no one showed up.<br> <br> I just want to get my line fixed. I have taken another day off to be there for Telkom can anyone from Telkom please help