Empty Commitments and Lying Call center agents

My landline and ADSL stopped working on the 20th Feb 2016. I logged a call on the 21st and waited a week. I did not received any feedback or communication other than the SMS with the Fault no. I followed up, and escalated many times. but everyday I called, no record of the previous days call or escalation could be found. Until I finally wised up and asked for an escalation number. This one seemed to stick. A techie came to my house on a Sunday, tried to fix but couldnt due to my neighbor not being home and the pole being in his back yard. After waiting 2 days I called back, and got given a commitment date of the 5th. I called on the 4th, and got told that the technician will call me back. Its now the 7th, and still nothing. I just called again to find out that there is no technician assigned. So I was **** to on Friday!!! I have spoke to Thelma Mhlakaza a manager that has no land line or cell phone. It may have been the call center agents granny, I have no way to tell. If only there was an alternative to Telkom!!!