Employees damaging your brand and reputation

Telkom, do you actually care about your brand and reputation? Is anyone responsible for sales, retention and customer service? Do you have so many customers that you can afford not to worry about customer service? Well, your employees seem to lack basis knowledge and accountability. My mother has now tried everything to have her fibre service reactivated to no success. I am actually surprised she keeps trying, I would have switch to another service provider that can deliver basic services. Now, after numerous attempts to resolve a query, we turn to social media. Seems it's sometimes the only way business act. Please contact Joeanne Du Plessis on *** to address and resolve her issue to satisfaction. I'd also like to see some investigation into the relevant staff that were involved in this case and some training or action taking to improve. It's not like before when Telkom had the monopoly...