NR
Ntebatse R

1 reviews | Active since Nov 2017

27 Apr 2018, 14:03

Emotionally drained by telkom

I have never been so annoyed in my entire life, started of cool, then irate then numb. I feel emotionally abused by telkom and they don't even care! I purchased data Tuesday to this day I haven't gotten my data, I call everyday and get a different excuse each time I call. I spoke to the below

Salinda (last stand-in team leader who said nothing can be done, even suggested that she logs into my personal Gmail so that she can get an OTP for logging into my profile to remove the current restriction so that I can use my airtime for Internet access) Nokwanda (team leader who said she will call back and never did) Bongomusa (team leader said he will call me back in 3 hours it's now the next day, he said it's possible for my data to be loaded and that his consultants just didn't follow procedure) Lerato (team leader who said she will call me back Wednesday it's now Friday still nothing) Fatima Mbali Zondo (very rude consultant who didn't even place a nite on the system because she knew she services *** and didn't want to be traced unfortunately she's still traceable)

And many more consultants who just releases the line after placing me on hold for over 40 minutes! It's only been a week since I migrated to telkom, a week of no joy at all. I even have a Screenshot of my calls to this company, and call durations yet no joy at all, if I'm not told that they can't help then they release the line after placing me on hold, each and every consultant had their own process that they knew off, such a well established big company like telkom??? Telkom has wasted my time and emotions, I demand compensation. But then again just like they don't take me serious through calls even now I'm pretty sure they won't acknowledge this rating. 4 days of vanished DATA!

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Replies (1)
Telkom
Telkom's reply10 May 2018, 07:48
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,