Emergency fault still sorted ***

I have been experiencing poor internet network over the last few days and all just got worse and the Internet reception is bad ,constantly going off preventing any useful work.To make the matter even worse,the phone also went off.Even now,the Internet is off.<br> Therefore, I logged the fault with Telkom and actually called them a couple of times today as I am worried about the long weekend looming close and the prospect of being disconnected with both Internet and telephone for so many days,the technical support assistant promised twice that the matter will be looked at urgently and a technician will be dispatched soon.<br> <br> Up to now,nothing happening...<br> The technician says he is still waiting to be notified by telkom to come do the work...<br> <br> I thought after we have been there before telkom would be treating such requests seriously.<br> I even emailed social media pleading with them that I really do not wish to take this sort of matters to social media again.<br> <br> Please help.<br> <br> Thanks<br> <br> Stephane<br> <br> Telkom line number: ***<br> Fault Ref#: 555CNK221215<br>