Emergency Centre Off - Your life does not matter

It has now been almost 22 hours since our incoming line went dead. We have lost count of the amount of phone calls and online chats completed with the Telkom "help/support" center. We have logged at least 5 calls with a promise of a phone call from a "supervisor". We run a 24 hour emergency centre, and we are unable to receive reports from clients in case of an emergency. No assistance, no call backs, no updates, absolutely nothing. Who takes responsibility if there is Loss of Life? Damage to Property? Hell, no one can even tell us what the problem is.