Embarrassingly Poor Service

Item: Telkom
Rating: 1
Author: Micheille H

First:

Our signal used to run on LTE with no problem, now it jumps to 3G every time we use the internet.

Second:

Upgraded over the phone two weeks ago. My husband got his phone before Christmas, but my phone has not even be packed to send. They don’t even keep us up to date unless we phone them and then they say it’s in the order is in the “back office”. Apparently they would have sent an order number this morning after the call, but nothing.

I ordered a delivery from Vodacom yesterday and it is already on its way with the courier. How can they manage that if Telkom cannot even pack my order, let alone give it to a delivery service two weeks after?!

Poor service! Never again!

If this is what we get after 4 years with Telkom I’m switching next time I have the chance.

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Micheille H's updateReviewer Update

05 Jan 2021, 16:14

Correction: They don’t even keep us up to date unless we phone them and then they say the order is in the “back office”. I ordered my upgrade the same day as my husband.

Micheille H's update05 Jan 2021, 16:14

Reviewer Update

Correction: They don’t even keep us up to date unless we phone them and then they say the order is in the “back office”. I ordered my upgrade the same day as my husband.