Embarrassed at Telkom Greenstone

<p>10/09/2016 I have been experiencing issues with my router, after calling Helpline, which I admit was helpful, they advised me to go to my nearest telkom direct store in order to book my router in for fixing and was told on 3 occasions I would get a replacement router. Upon entering the store I asked for help from a lady who did not seem at all interested in being friendly but rather in conversing with her colleagues in vernacular. I asked about the replacement router and was told it is not done. After that a second lady jumped in, not letting me speak at all and told me what the call center says and what they do are not the same. I was then told I would not be helped, and got told to sit on a chair until 5pm if I want but they would not assist. The lady then turned away, and said next customer please and completely disregarded my presence. I am appalled at your staffs behavior. Embarrassing a consumer in store? Is that the business model of telkom when issues arise. I will not be treated like an idiot by staff who obviously have no cpnceptnof customer service. If telkom do read this, I do not want a generic apology on behalf of their pathetic staff. I want a remedy to my issue because I am now paying for a service I am unable to use. Clear **************, embarrassment and ignorance is not what I expected when I visited the greenstone store today. </p>