Embarras and disgusted by Service delivery

During Nov 2023 I had a problem with my landline. Neither could I make calls nor receiving ones. Hence I contacted Telkom with no avail. I tried the email addresses and I had a few occasions where I was informed that the email was send to the wrong email address, but I will be forwarded to the correct dept. I received numerous reference numbers, but on the follow up I only get a new reference number. I was always a supporter of Telkom until recently and now while I'm still struggling to get someone out to check my line. I even suggest that they send a technician to the site just to make sure, however nothing happen and you what.... another reference number. I'm so disgusted and embarrassed at the same time. To deal with such, I don't know what to rate it, but never did I felt what I'm feeling at this stage.... I'm in the funeral business and I lost so much over the past month and a half trying to get a competent person to assist and giving me feedback on what I can do to resolve the matter. I will not recommend Telkom to any one out there anymore.