Email transmission fault

<p>Our email address with Telkom is ********** However, since we advised 'Hellopeter' on 11 February 2016 and received a response from Telkom on the same date, the problem has still not been resolved. We have reluctantly had to resort to using an alternative address, which is causing much confusion and loss of response communication. It was confirmed during a visit by the Telkom technician to our premises on 10th Feb 2016 that the fault definitely lay with Telkom at their process centre, and was not a problem with our computer settings.</p> <p>We are appealing for your assistance to have this costly problem solved most urgently.</p>