Email service not available

<p>I logged a call on 8 Feb because I could not access Telkom Webmail with my username and password. After finally convincing the agent on the Chat facility that the issue was not with me, the 4 different PC's I used to test this, or the 4 anti-virus packages installed on the pc's, or any of the 3 different Internet browsers installed on each of the pc's, I got a reference nr ( ********** 06). I got no feedback.<br />On 21 Feb I decided to follow up. According to the Telkom Call tracking website, the call was closed. I used Chat again to speak to an agent. After finally convincing the agent that the issue was not with me, the 4 different...(Yes, the entire story again), the agent gave me a new reference number. ( ********** )<br />On 22 Feb I decided to follow up. After quoting the reference numbers, and again convincing the agent that the fault... (See Above), "unexpectedly" the chat was closed. <br />Honestly, if they do not have the technical expertise to host an email service, why on earth do they sell it as a service? And what is the use of a reference nr, IF YOU HAVE TO GO THROUGH THE SAME WASTE OF TIME EXERCISE EVERYTIME I DO A FOLLOWUP?</p>