email server always down, pay Microsoft.

Good day,

I am a Telkom customer who pays his monthly bill on time every month, however i am not getting the service I am supposed to get. I have Telkom email service which is not working from the 5th of March 2025. I have taken my laptop to a computer repair center to be fixed thinking it's my laptop; I have been to Telkom store several times to get the matter sorted. I am told that the Telkom email does not work on Microsoft outlook and when you log into the webmail to see your emails the webmail is very selective in terms emails coming into your email. when sending or receiving email on webmail or Zimbra the webmail you would be lucky to send or receive an email even sending from your own email it does not send.

I am losing a lot of business due to this inconvenience by Telkom webmail not receiving all emails. when will Telkom sort out this issue with Microsoft, I need my emails from the 5th of March 2025 to date, after all I am paying for this service.

my email address is ***

regards