Email not working

My email *** is not receiving emails and I have to worry other people to assist with receiving my emails, I have gone to the the technical office in the Pavillion on a number of times requesting, firstly I needed my password for my email, I was given a new password and I was told to wait for around 5 hours, when an email is sent to ***, and if I am not at my office, I would see the email on my cell phone, that is not happening, on Sunday 16/08/2020, again I went to the the Pavillion office and was told that there is one technician who was on lunch, I would need to wait for about 30 minutes, I agreed and after 35 to 40 minutes I was asked to come in, after explaining the problem, he showed me that there is problem, he did say it would take a couple of days, on his computer sticky note, he noted my issue and cell number and promise to call me, today is Thursday 20/08/20, no one has been in touch with me and to make matters worse, I try calling call centre, after being directed, I keep on hearing issues not related to my issue and when I look again, I am on twenty minutes, called again and this time 15 minutes, it costs me to drive to the Pavillion and back 40 kms, comes to the payment date, payments go, the frustration is if Sent someone called, it would make a difference, I use this email for my business and if the problem is not resolved, I will escalate, please attend and let me know how much longer I need to wait