Email not working

I reported my email not working for two weeks now on the reference number *** every day a supervisor promised my that the 2nd level will sort the problem out Two supervisors by the name's of 'Chana' and 'Blanch' in the cape town call centre have dealt with this complain Blanch promised me yesterday and the day before it will be sorted but now today as I am writing this a call centre lady by the name of \sukiswa "inform me Blanch is not in It I such a common answer from Telkom calls enter employees that it is hard to belief. <br> I am every time asked for my cell number yet no one phone me back to follow up on <br> I now spoke to \""Ehembelani\"" also a supervisor he told me that the problem was not reported this is news to me as to how did I then get the top reference number looks they just passing the buck around and not interested in sorting it out can some one just see that they start to deliver there service that I pay for and can not use at the moment. <br> Thanks<br> my Contact number is ***<br> <br> the telephone line *** this is where the e mail is connected to that do not send any e mails"""