Email being shut down

We had sent a notice of cancellation to Telkom on the 9th of March, requesting for our data package to be cancelled as we were moving over to a new ISP but at the same time we advised that we would like to keep our email domain as all of our main emails (bills/contacts) are sent to this email. Telkom had advised that this is no problem and that they will act accordingly and we were given the ref no. [URL Removed] #658838]. We then heard NOTHING back from them until I sent them a message on twitter 01/04/2015. I have been battling with them SINCE this date to sort out our issue, we had a consultant call us during the week of 14 April and he advised that yes our email has been closed but he will send us a NEW password immediately and this issue would be resolved... to this day as of RIGHT NOW I am STILL battling with Telkom, I have been pushed to so many different consultants that I am sure the whole of Telkom has come across my issue. All we want is to have our data acc cancelled and our email back up and running.<br> <br> Regards,<br> <br>