EMAIL ADDRESS THAT WORKS

It is highly frustrating contacting your callcentre, holding on for 15min, speaking to an agent and then being transferred to another agent where you hold on for a further 10minutes.<br> <br> I require for the account to be changed from my dads name to moms name as my dad is now deceased.<br> I was given the ffg email address to change the account details:<br> <br> [Email Removed]<br> <br> I have tried this email address more than once and it comes back rejected.<br> <br> can a competent individual who knows what they are doing please assist!