EMAIL ADDRESS MESSED UP

I went in to Telkom to upgrade to uncapped. At the same time I ask them to change my login and password. They changed my email address incorrectly. Then fixed up the address (left the i off the email address. Changed the login and password. Now my old information, contacts and saved information is GONE. i asked them to restore everything, but they say my old email is now gone and I have to use the new email set up. I now dont login as STANDARD HTML, But i have to login to ZIMBRA which is terrible.telephone number *** and the Reference number is: 127CNK270615 I went into Telkom 2x. The first time i waited for 2hrs to be seen to the 2nd time 3hr. They keep passing the buck between the departments. The internet department say they cant help I must speak to sales vc. I just want my OLD email back and the OLD login and passwords and ALL my information BACK.