Email accounts

Good day<br> <br> We cancelled Business uncapped and were not informed that the emails for ***) we linked to the package. As a result emails were inactive/deactivated.<br> <br> We were advised to email request to restore all email address to [Email Removed] which we did on the 08 April 2016 at 16:48.<br> <br> Our emails have not yet been restored and we have not had any feedback. I called 10217 to make a follow-up. Gloria from Technical Support said I needed to liaise with the Sales department where she transferred my call to. Apparently she transferred me to Residential. I decided to dial again and Chantelle from Sales advised that we need to send another email to idirect@telkomsa for a follow-up as the department can only contacted via email.<br> <br> Can someone assist with proper feedback on the matter.