TB
Tshepo B
1 reviews | Active since May 2014
20 Oct 2015, 09:48
Eix tired
I want to cancel ADSL & Home Uncapped Basic with immediate effect (now). I held on for the next available consultant for more than 37 minutes & she promised that she already sent me a cancellation form as i was still on the line, but till now am still waiting.<br> I tried the online chat, iyow the worst because it was ever connecting: typical of their network.<br> I sent a complaint last week Tuesday & only got acknowledgement of receipt, till now am still waiting.<br> <br> CANCEL the ADSL & the so called UNCAPPED BASIC with immediate effect. I will remain with the line ONLY
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Telkom's replyOfficial
20 Oct 2015, 10:28Hello kelekamo,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM155780.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM155780.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Best regards,
Telkom's reply20 Oct 2015, 10:28
Official
Hello kelekamo,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM155780.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM155780.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Best regards,