Egregiously deficient service delivery by Telkom!

I've been renewing my cellular contract with Telkom every 2 years. Two years ago I renewed my contract and received an additional phone for which I opted for a prepaid number. So now I had two numbers, one on contract, and one on prepaid. I had insured both devices under telkom insurers. Now, two years down the line, I request an updated phone. Telkom, however, cancels insurance on the prepaid device, and leaves me hanging omin limbo waiting for the new device. The Telkom consultant I spoke with, it seems, either keeps giving me the run around, or is herself being kept in the dark as to what is going on...in the interim, my legacy (old) device is faulty and giving me problems intermittently. This is simply terrible customer service. This is how they treat their loyal customers!! Well, I have had it with them!! Since I have both a cellular and household network contract with them, I will be canceling all my contracts with them, period!!