Egregious, God Awful Service

About 6-7 weeks ago I placed a new order for FTTH, amazed that in 3 days the router was delivered, however getting connected was the problem, from then till now I moved premises and I had to call telkom to see if change the address which was done and to find out what's going on, the gave me a number to call and a reference to the when I did the service infrastructure told me to place a new order as the address is different, I called explaining the issue, they however placed a new order to which they have given me no reference for, call back the infrastructure to install and they me nothing is reflected and I must place The order new order, call back explained to the agent _ who said according to her knowledge the installation guys will provide me with the new references, to which point I asked that to some one else she got annoyed called me an Idiot and put me on hold....... Well done Team telkom