Effectively stole my money

<p>So, I app**** for an S7 through telkom's new freeme offer on 2 August. Their automated mail response said an agent would contact me soon to finalise my application. I chatted to an agent online and was told that that 'soon' would be in 7 days. Anyway, an agent called three weeks later to finalise my application on 23 August - two weeks late. Two days after, on 25 August, payday, the amount due was 'test debited' from my account (whatever bull**** method that is of 'confirming' banking details and account activity) because my application had been finalised and approved. I called on Wednesday, 31 August, to enquire about how much longer my phone would take to get to me and was told yesterday or today for the latest. I was also told on Wednesday that I had to call back 20 minutes after my initial call to get my tracking number. Of course, the agent I had spoken to could no longer be reached because the second agent needed to know in which province the first was based - information I didn't have nor knew I ought to have requested from the first agent so as to reach her again. In all of this, there were dropped calls because I ran out of airtime because you are put on hold indefinitely by agents. Anyway, I called yesterday to get my tracking number thinking I'd definitely get it since I was told I'd receive my phone by today, 2 September, for the latest, only to be told that there is no tracking number and that I'd receive my phone on Monday or Tuesday. So it appears they're playing the '*****y *****y' game with me, and I'm quite inclined to play the 'cancel cancel' game with them. </p>