****ed up service!!!Customer dissatisfaction

I am so disgusted by Telkom. Since last year they have been debiting more than what we agreed on. My contract was R250 and it went from that amount to R382 until last month they debited R419. I chose to reverse this debit order because that’s not our agreement. I spoke to 5 agents trying to resolve this matter until I spoke to a guy on the 13th of September named Thabang Mahlatsi admitting that their system automatically did subscriptions to the customers that’s why we have been debited more and they are trying by all means to fix the problem. I called again on the 23rd to follow up only to find out nothing has been updated on their system and no investigations are taking place. I’m so annoyed by Telkom, they can go to Hell with their useless agents and ****ed up service!!!!!