****ed up Response

<p>So i have been asking Telkom for assistance since the being of June. </p> <p>Ive been sending a mail to MkhonzS @ telkom.co.za; 'mobileservice @ telkom.co.za'; 'esccentre @ telkom.co.za'; '180 @ telkom.co.za'; 'deerliem @ telkom.co.za'</p> <p>A genetalmen by the name of Siphiwe MkhonzS @ telkom.co.za i aske him why the billed us over R2000 for a contract that has a limit of R500, then i asked him why i have not yet recieved a phone and ive been billed he studenly stopped responding. </p> <p>Today he response to me:</p> <p> </p> <p>From: Joanne Morris ********** <br /> Sent: 19 July 2017 11:25 AM<br /> To: ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** /> Cc: ********** ********** 'Ashen Alexandra' ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** /> Subject: RE: Unhappy customers</p> <p> </p> <p>From: ********** ********** <br /> Sent: 19 July 2017 11:08 AM<br /> To: ********** /> Subject: RE: [ ********** 08]RE: Unhappy customers</p> <p> </p> <p>Good day Joanne</p> <p>Thank you for your enquiry.</p> <p>Please be advised the refund will be paid back to you by the sales department, as they did the debit on your account, you can call them on 10213 or 081 128.</p> <p> </p> <p>Regards</p> <p> </p> <p>Eldridge Deerling</p> <p>Customer Service</p> <p>Telkom mobile - 081180</p> <p> </p> <p>I then repiled saying this is a ****ed up response being i get no service even when i call.</p> <p> </p> <p>Then get the below response. </p> <p> </p> <p> </p> <p>From: ********** ********** <br /> Sent: 19 July 2017 11:43 AM<br /> To: ********** /> Subject: RE: [ ********** 68]RE: Unhappy customers</p> <p> </p> <p>Good Day Joanne.</p> <p>Thank you for the response.</p> <p>However the language you are using, I am finding ‘Personally’ offensive. Please refrain from swearing otherwise I will be forced to not assist you further.</p> <p> </p> <p>Please advise as to how much were you debited ?</p> <p> </p> <p> </p> <p>Regards</p> <p>Roxanne Diegaardt<br /> Customer Service</p> <p>Contact us on: 081180</p> <p> </p> <p>Why wouldnt i use this language, I am ****ed i am getting no service and no matter what i do these people wont assist me. Suddly after a week he response and expects me to smile. </p> <p> </p> <p>Can i please just get my money back</p> <p> </p> <p> </p>