1 reviews | Active since Oct 2012
*****ed up invoicing!
<p>Hi!<br />I took out the Telkom SmartInternet 1GB plan (SIM only) on the 7th of November 2016 by visiting the Telkom Direct store in Herm****. On activating the contract, the agent said that I would only be liable for R59 per month with no connection fee.<br />It is December and I still have not received an invoice but I have found out that I am being charged a R200 SIM connection fee.<br />I have been in contact with the Telkom call center but cannot get the R200 reversed - they claim:<br />1. The connection fee is valid BUT their website states no SIM or connection fee<br />2. The fee is valid if you go and order via a store BUT you cannot order it online (website says 'go to store')</p> <p>Has anybody else have had this problem?</p> <p>Thanks! Mike Meyer</p>
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day Mike,
Your query has been logged and sent to our Billing Team with case number ***1, feedback will be provided.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Mike,
Your query has been logged and sent to our Billing Team with case number ***1, feedback will be provided.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
I see on your MyTelkom website, case number ********** 1 has been resolved although nobody has bothered to get back to me as to what the resolution is?
Please see the following link below describing the issue that I raised:-
https://secure.telkom.co.za/today/shop/personal/plan/smartinternet-1gb/
It plainly reads 'No SIM & Connection fee' and you can only buy this plan (OFFER CODE: TMI ********** ) in a store. This plan cannot be bought online.
What BS are you folks selling? And how many other folks have been taken in by your BS?
I see on your MyTelkom website, case number ********** 1 has been resolved although nobody has bothered to get back to me as to what the resolution is?
Please see the following link below describing the issue that I raised:-
https://secure.telkom.co.za/today/shop/personal/plan/smartinternet-1gb/
It plainly reads 'No SIM & Connection fee' and you can only buy this plan (OFFER CODE: TMI ********** ) in a store. This plan cannot be bought online.
What BS are you folks selling? And how many other folks have been taken in by your BS?