~****ed off TELKOM!!!!!!!!!!!!!!!!

I have been trying for 2 weeks now to upgrade one of my 5 numbers. Like i do everytime. This has been one of the most difficult once ever, or worst one ever. Never have i experienced this. No one is calling me back and if they do they say the online store has to contact you. They will escalate. Still nothing. The number was already upgradable in December i was told. So why is the online store not accepting my upgrade. I keep getting an sms "Dear Customer, we are unable to process your mobile upgrade application as your service is currently not eligible for renewal. Eligibility is month 22 onwards of your contract period". Well everytime i phone telkom mobile they say it is ready and i should do it online. It was month 22 already and passed now. I cannot believe this. How i'm struggling to get service. The agents i spoke were all so friendly. I give up. Been a loyal client of telkom. Converted so many people. I'm a so disappointed. Telkom Mobile received there money during the full lockdown. I upgraded my sisters phone just before December. Now? I can't upgrade my moms phone. Not once has the right person phoned me. I'm now fed up!