****ED OFF! - Does Not Deserve A Star

Item: Telkom
Rating: 1

Firstly - When I app**** for a account at one of the branches, filled in all the paperwork etc, I received NO Feedback from the branch after a week & i decided to call Telkom sales directly & they assisted me. I was then approved & with the agent going through all my details & the package I require, I asked her If the package includes the actual handset (landline rental plus internet package?) She said yes. A couple days went by (this was in May) I received the router ( with no telephone handset). The technicians told me when installing the cable etc that I am suppose to fetch it (the handset) at the main office in Kenilworth. I then called telkom sales again because I wanted to know why i should fetch it if the router was delivered to my door step. The lady I spoke to then told me that they DO NOT include any telephone handsets in their packages & said I should buy my own handset. I then asked her to go through my call recording with the consultant that did the sale & she wouldn't. I then asked her to confirm if I'm on the 20GB package & she said yes. I then said I was misled because I did ask then consultant if the handset was included. I then decided to let it go! This was all in 1 week - I ran out of data & decided to call telkom again to top me up & they couldn't because the sales department was closed. Baring in mind that before I got through to telkom - after nearly 2 days - apparently telkom had a faulty with there lines & the consultants couldn't even look me up on their system because it was off. I then decided to look for a service provider that can assist me ASAP & i found one. I then decided to cancel / release my adsl line because: I was mislead to think that a telephone handset I included I did not get the assitance I needed urgently with regard to data top up Every single call i made to telkom was from my cellphone & the service I received every single time was not good! I then sent through a cancellation & a consultant called me to verify. I explained everything to him & I told him what happened & that I was not happy at all hense the cancellation. I was then put on hold for about 20min. I told him that I was willing to pay for June & not a cent more. Then he told me its fine & that accounts will send me a final invoice. Long story short. So now i have received 2 invoices from telkom & i have tried calling accounts & spoke to a consultant that said I have to pay up for 24 months. Which I think is bs. I have requested that all my call recordings be sent to me ASAP & i still have not received it. i am not happy with this & i will take it further. All this happened within 2weeks of signing up! Can you imagine that. How's that for service.

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