****ed off

<p>i received a message of a returned debit saying my telkom billing did not go through,i called customer care and i spoke to a lady who told me that i should wait for 3days cause on their system it hasnt been proccessed as yet,after 3days i get an sms where they added a penalty amount.I call and explain that i was requesting for an account where i can transfer the money and "some customer care lady"specefically told me to wait for 3days.Now i get an sms with penalty and this guy assisting says "thet were trying to double bill me"so he told me my line will not be cut off since this is an error from their side.i was even given a refernce number.2weeks later my phone gets cut off ,i explain what has been happening and told to pay since i owe them.For the sake of not having bad credit i pay the everything and even now iam waiting for my line to be connected .Even spoke to a supervisor who told me they will assist me asap but now she not responding to my emails.my credit has been tarnished and my line cut off .Dear Telkom please assist to what further actions you want to be done!!!!!!</p>