****ed client due to poor service and communications

I have been quering my account for over a month now. Nothing has been done about how *********** telkom finance team is I'm quite upset and disappointed at the level of service u give to your client my router linked to number *** has been suspended and account has been paid in full why this hasn't bee corrected up until now dont know why. I regret signing up all the contracts as I pay u guys on time why is my account in arrears and also suspended I'm expecting a skype call tonight guess what no wifi I would like a written apology from management and i want my router working today no excuses. My contact number ***