****ED AND ANNOYED CUSTOMER

I have 2 contracts with telkom mobile, and have realized that after every few months or whatsoever telkom charges me a penalty fee of r200 and something, the first time when I placed my contract for my second lte deal they took all my details etc but guess what's the funny part of it all, they have all my personal details including my acc for debt orders and the month the debit order was supposed to happen for my 2nd existing contract then didn't debit but debited for my other contract, I thrn contacted them and was told thst the second contract debit details where wrong which I found very funny cause if you already an existing customer all your details remain thr same unless you tell them you want it changed and then charged me a penalty fee which I said I can't pay for cause that wasn't my fault that they careless snd there workers don't do there jobs properly and that I shouldn't be thr 1 paying thr penalty fee but the reckless person who didn't do the job correctly, they then did nothing about that issue and debited the penalty fee with no apologies what's so ever I thrn called again and spoke to consultant who basically didn't help me with nothing and ended up dropping the call on me. February or March they send me statement and charged me again a penalty fee for what God's knows why, when I had paid my account a week or two in advance and it reflected under my telkom app that my account is up to date which I have been doing so since I had the second contract etc with no issues and now all sudden I owe so and so extra amount or fee, when you report the issue telkom doesn't do anything about it at all, and when they charge you this unnecessary penalty fees you don't get your statement for that month or they come up with the dumbest excuse that no this snd that and you'll get refunded etc blah blah bit you never do and worse we get charged by our banks for this charges of debit orders bouncing back especially when you know you have paid your account way in advance bit still they don't give a rats tosh whatsoever mxm.

I have never had any issues with telkom in the past bit ever since I got myself and family this 2 separate lte deals have they been making money of me by charging penalty fees for things that don't even make sense.

I am highly ****ed cause this has become a reaccuring thing with them and worse when you need assistance or want refunds back they just never bother to contact you back for serious things but moment you want to upgrade contract with or they fast to contact you etc, if I could I would definitely cancel both my contracts with them and support a another network who doesn't **** there customers for penalty fees unnecessary when your account is up to date, I've tried calling customer care for awhile now bit can't get through to them and it's getting tiring now with all this of always calling in for an account billing issues when they should just be doing the job the right way the first time etc mxm.

Had I know this is how they treat clients I would of never bothered supporting them at all