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My Telkom rain account last year April, May, June it was not working because they said their towers were down and when they wanted to debit their couldn’t find funds, but they continued providing their services and accordingly to me you pay and while continue with their services, despite not getting money and my complaint about their router not working they still went to my bank until month end May they brought a new router for me and wanted me to pay for the 3 months their router was not working. Now they’ve debited my account and come back and say they didn’t get the money and when I ask for to cancel they take me to pillar to post and don’t want to cancel. I don’t know what kind of day ******* is this and I’m not the only one that experienced this false charge of something you were not using. Very bad service they will alway say they will get back to me but they don’t, I can’t even escalate the matter because there’s no one to assist and answer your questions.