EB

I have been contacting Telkom since the 28th may and till today they cannot send me my paid up letter even though it appears that I paid the full amount. Every time I call their customer care 081180 and 10217 they keep saying it will be forwarded to my email and they do not, please assist with the matter. It is costing my credit report as it appears that I am in areas for month. Why is that so difficult to keep your promises