Easy to sign up, like a leech to get off

Such terrible service.

First I have to be on hold for 30 mins and then I deal with someone rude who talks over me and then hangs up.

Problem: I emailed my cancellation form on 2 January 2018, giving you 20 days notice to cancel my mobile contract at the end of January. 1 Feb I paid the amount for the month of January.

Today , 1 March, another full amount went off via debit order (I reversed this). One call center agent said my contract was only cancelled on 16 Feb, but can't verify because your system is down/slow.

Two reasons why this doesn't make any sense: 1. I gave you sufficient notice to cancel my contract. If you only processed the paperwork on 16 Feb that is not my problem. My contract was canceled and I don't owe you anything. 2. Even if I accept that you only cancelled my contract on 16 Feb (which I don't) you still charged me a full amount on 1 March for the month of Feb, thus this argument also doesn't make sense.

All this stems from your cancellations department having only a email address and no follow up email with reference number to confirm anything and no phone number. Who works like that?

And don't you dare blacklist me now for non-payment, because then we are getting lawyers and the courts involved.

Have a nice day.