Easy to sign up but difficult to cancel

<p>On the 24th of October 2016, I sent a service cancellation form together with a copy of my ID to servcancellation at telkom.co.za, I was advised that I would receive a phonecall from a consultant to confirm my cancellation request, today it is the 1st of December and I have still received no confirmation. My telephone line is still not cancelled. I have given the applicable 30 days notice as required by Telkom but for some reason the people are dragging to cancel my service. My services should have been cancelled by now and I will not pay for any other services charged for after the 30 days notice period as this is not fault. If people at Telkom were doing what they are employed to do, which include reading emails, action what is required and respond, this inconvenience would have been avoided. I even received an auto reply from Telkom, so why are my services still active? I need my current plan to be cancelled and my line moved back to a prepaid line asbefore. Am I asking for too much?</p>