Easier to get an appointment with the pope at the Vatican Telkom!!

IAM gobsmacked at the level of incompetence I came across at Telkom Menlyn Pretoria. There is a lack of interest in just helping a customer let alone caring and this obviously stems from the top down! Have wasted much of my time going up and down ...then to have a consultant slam the phone down in my ear. Writing an email of which I am still waiting for a reply which was a couple of weeks ago IAM sure. The store manager is always not available or leaves the office at 3.30pm. Then the cherry on the top is a consultant telling me the best way to get quick assistance is to write my story on this public platform.....so much for loyalty to your company Telkom. So here am! What is the point of looking for new customers when the ones you have you can not look after!