easier to cancel than transfer

I have bought a property in Cape Town and asked the outgoing tenant to sign a transfer of ownership form rather than cancel the fixed line service. I was told I would have to visit Telkon Direct to process the form.<br> According to their website East Rand Mall is the closest. I went there and was told it has closed down.<br> Next closest on website was OR Thambo. Went there...closed down.<br> Next was Benoni Lakeside mall. Went there at 9:00am. After 90min, they were still serving the first 3 customers.<br> Left for an appointment and returned at 15:00. Spent another hour in a line during which one customer was served and 3 left, one proclaiming it was his second attempt and had been there 5 hrs. Just after 4:00pm we were told they cannot help any fixed line customers as they have been offline all day.<br> When asked why they didn't post a sign to this effect we were told they are not allowed to post signs.<br> Time to cancel the line and use a private service. I have never encountered a more arrogant and disinterested service unit nor a more angry bunch of customers. <br> The name Hellkom is well deserved.