Early Upgrade Penalty Lies & Disgusting Attitude To Clients

Needed to do an early upgrade due to my contract phone died on me and will cost to much to repair, Phoned Telkom Sales and they told me I am to early for an upgrade, and will need to get the early upgrade done @ one of the Telkom Stores, so I went to the store, explained I need an early upgrade, selected my phone I want (iPhone 16 Pro Max 256GB), they told me they had no stock and awaiting stock at the warehouse, I asked them REPEATEDLY if there are any penalty fees to do the early upgrade, they told me there wasn't going to be any penalty fees, as I am only 2-3 months away from my upgrade date anyway.

I kept on phoning telkom sales to follow up on my order, everytime I did, I asked them are there any penalty fees.. The agents kept on telling me "No penalty fees are going to be occurred".. Come 6th December 2024, I phone in again for an update, they told me they have the stock finally, and can proceed with my upgrade.. then I get told that there will be a penalty fee of R2.2k for an early upgrade..

Why did ALL the other agents LIE to me and not tell me from the BEGINNING that there will be a penalty charge? Instead they tell me when they get the stock and I need the phone!

I am LITERALLY upgrading to a more expensive contract (R1199 per month), and currently I am paying R700 per month for my existing contract..

Disgusting service from Telkom In-Store and over the phone, Why lie to your clients that there won't be a penalty charge, but in fact there is, and only get told when the phone is in stock?

I am thinking of cancelling everything with Telkom and going to Vodacom, where they actually care about there clients! SIES!