ES
Erich S
1 reviews | Active since Aug 2018
22 Sept 2018, 17:51
Early Line Termination
I gave notice for Telkom to terminate my line effective 30 September. On 17 September my line went dead, due to the termination of my service.
Even after complaining, Telkom has the audacity to bill me for the full amount for the month. Notwithstanding the amount I paid for the line that I couldn't use, I lost out on 25 Gb anytime data and 999 Gb of after-hours data on my ADSL ISP. Would you refund me for that?
It is the 21st century, and you still cannot figure out a simple operation like a line termination. I have only one final conclusion: I am thankful and overjoyed to be rid of you Telkom.
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Telkom's replyOfficial
09 Oct 2018, 08:40Hi Erich
Thank you for contacting us and we humbly apologize for delay response.
The response serves as confirmation that your query has been received and we will contact you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply09 Oct 2018, 08:40
Official
Hi Erich
Thank you for contacting us and we humbly apologize for delay response.
The response serves as confirmation that your query has been received and we will contact you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,