IS
Innocentia S
1 reviews | Active since Dec 2012
27 Aug 2018, 09:39
Early debit order
Early debit order. I have an agreement with Telkom to Debit my account on the 25th of each month, to my surprise a d/o goes off on the 25th. I call Telkom on the 27th to find out what happened and i spoke to Nonhlanhla who advised an unpaid debit order fee would be on my next bill of R200. I want that unpaid D/O paid back to my account as i was not at fault for their early debit order.
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Telkom's replyOfficial
28 Aug 2018, 15:21Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply28 Aug 2018, 15:21
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,