AW
Andrea W

1 reviews | Active since Jan 2015

20 Feb 2017, 12:06

Early billing

<p>I have a Telkom adsl line. Last month with January payment I paid about R200 short. My internet was not suspended, but today I got sms that my internet is suspended and I must pay full outstanding amount and that includes this month February's payment. Today is only the 20th. I'm supposed to pay my bill by then of the month. Why everything now so early and why switch it off few days just before I get paid? I get paid on 25th which you know so why switch it off just before I get paid? I planned on paying the full amount end of this month of course. What's happening now is you are billing me early and you suspended my internet which means I am going to lose my capped data that I already paid for. So I would like you to switch on my internet asap. As in today. Not the first time I get ****py service from Telkom and I might end up cancelling my account. I want my internet back on today.</p>

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Replies (3)
Telkom
Telkom's reply20 Feb 2017, 12:30
Official

Good Day

Thank you for making contact with us,

We have logged your dispute with our accounts team to follow up and advise. Your reference number: AI***

Regards

Telkom Social Media Team

Bronwyn Davids

Best regards,

AW
Andrea W's update21 Feb 2017, 13:46
Reviewer Update

My internet is still suspended. I would like it switched on today please.

AW
Andrea W's update24 Feb 2017, 13:39
Reviewer Update

Hi. Who do i contact to reconnect my internet today?