Eager to take your money but no delivery

When I app**** for a Telkom Mobile contract online everyone warned me against bad service, but I thought I'd give them the benefit of the doubt. To my demise, I was proven wrong. It's now been more than the specified \5 days delivery time"I was told. Just strange that it doesn't take that long for the initial debit order to go off. I am looking into cancelling my order"