Eager to collect money on non-existant line

I have had it with Telkom. Eager to accept payment yet line has not been moved since requested in November. I am now paying nearly 1k per month at mweb for internet I am not able to use! Train your staff, sort out customer issues, we are after all the ones that pay for a service? EVERY single time we phone to follow up on the line that has not been moved the answer is "we will escalate it" or "we will move it to back office". Do you take your customers seriously? Fix this or take responsibility for my money lost. This servise is extremely terrible. I am not the only unhappy customer and getting the same line every time we contact them is getting old. I am not able to stop my debit order on the internet either end of this month, I hold telkom responsible as my line that I am paying for should have been moved in November already.