e-Mail Issue unresolved

I've been trying to sort out my Telkoms.net email which stopped working a few weeks ago but to no such luck. Telkom admitted the issue on their side yet can't resolve it. Ive been to 2 Telkom shops, made over 30 calls to 10210 and this is how far one can get. Faults are escalated and then closed a couple of hours later saying it's been resolved yet the fault remains. Im stuck in an endless loop, reporting faults. There is nobody else I can speak to, so I get the cold shoulder and a sorry. I haven't been able to use my email for over a month now and all-important communication, like emails to SARS are lost. C'mon Telkom, catch a wakeup call.