e-mail account deleted

At some stage between Friday evening 13/03/15 and Saturday morning 14/03/15 it would appear that our whole e-mailing account (online ******) was deleted from the Telkom database. This is a business account and had numerous e-mail addresses linked to it. The internet access on our account has not been affected and is working as it should. After numerous phone calls between Sunday 15/03/15 and 20/03/15 (at least 6.5 hours in total), and 3 faults logged by e-mail, still no joy. The e-mail fault logging does not provide any ref.# so therefore no way to follow up. Every department I spoke to on the phone said the fault could not be rectified by them and on the 2 occasions I asked to speak to a supervisor I was cut off! This is a business account and we are loosing by the hour. I do not understand how someone at Telkom could just totally delete an e-mail profile without instructions or authority, but each time I spoke to a consultant/technician I had to prove that I was the authorised owner of the account.<br>