e-Invoices and bad customer service

Our company has tried since October to change the delivery method of our invoices from via post to via email.<br> We even had an Account Representative come in to see us and assure us this issue will get resolved, but still nothing happened.<br> Phoned and emailed (twice) this same representative in this week and suddenly she can't help us because we apparently have another account manager. We were never informed of this and now it is impossible to find out who the new account manager is as the previous representative only said \she will forward our emails and contact details to the new manager."<br> And to phone the service number also served us with ZERO results.<br> <br> This is absolutely ridiculous since the last 3 months we are paying an x amount to Telkom for our fixed line without knowing if we are over- or under-paying.<br> We are valued Telkom clients with over 50 Telkom telephone lines and I think it is reasonable that we expect superior service.<br> """