cB
cornel B
1 reviews | Active since Oct 2016
02 Mar 2017, 16:28
Dysfunctional TELKOM
<p>Honestly, there is no hope for this company. Take my advice and do not join their LTE.</p> <p>I am paying for 100MPs but only get 1MPs. I have called more than 20 times for a technician to come out but no avail. Each time you call you get a new reference number and now have numerous reference no's but nobody follows up. The query is now 9 weeks old. </p> <p>You call and get transferred between 4 departments and no one is able to action the query.</p> <p>To make it even worse. I realised yesterday I am charged 60% more for the service than what the contract stipulates. This is what I call *****ING! Taking money for a service that's not provided and taking more than what's agreed. </p> <p>If any legal advisors read this, please get in touch. </p> <p> </p> <p> </p>
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
03 Mar 2017, 10:05Good morning.
Sorry for the delay and inconvenience caused. This matter will be escalated for urgent attention and our consultants will be in touch to advise.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply03 Mar 2017, 10:05
Official
Good morning.
Sorry for the delay and inconvenience caused. This matter will be escalated for urgent attention and our consultants will be in touch to advise.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
cB
cornel B's updateReviewer Update
17 Apr 2017, 20:08Moenieb,
On the 3 March you wrote this matter has been escalated. It is now 17 April and the problem is still not resolved?
cB
cornel B's update17 Apr 2017, 20:08
Reviewer Update
Moenieb,
On the 3 March you wrote this matter has been escalated. It is now 17 April and the problem is still not resolved?
cB
cornel B's updateReviewer Update
08 May 2017, 15:48It's now 8 May 2017, this query started the second week in Jan 2017. A good example of how incapable and dysfunctional Telkom operates.
If anyone on here knows more about how to take legal action, please get in touch.
cB
cornel B's update08 May 2017, 15:48
Reviewer Update
It's now 8 May 2017, this query started the second week in Jan 2017. A good example of how incapable and dysfunctional Telkom operates.
If anyone on here knows more about how to take legal action, please get in touch.