Dysfunctional TELKOM

<p>It's now WEEK 4 dealing with a complete DYSFUNCTIONAL TELKOM…</p> <p> </p> <p>Here’s the run down…</p> <p> </p> <p>1. I responded to a Telkom add on their official website for a Telkom worker to get in touch. The worker will come out to my residence and explain/ test the new LTE service provided by Telkom</p> <p>2. One week wait and no reply. I make contact again on the same web-site</p> <p>3. Ten days since original request, no feedback</p> <p>4. The I wrote a note on HelloPeter… 1 day later I get a standardized reply on HelloPeter someone is looking into the case and will get in touch soon</p> <p>5. 24hrs later and still no contact from Telekom</p> <p>6. Then some replies to my HelloPeter column from Telkom for my ID no. and reference no…I rep**** that the online service did not ask my ID and did not give me a reference no. All I had to provide was my phone number. On my response I suggest to the person from Telkom that someone pick up the phone and get in touch</p> <p>7. I then drove to Hatfield Telkom to speak to customer service. The lady informed me Telkom online ‘issues’ cannot be dealt with them and I should call Telkom online.</p> <p>8. Then 2 days later Telkom calls for the first time, 3 weeks since I made contact online. I was driving and could not take the call. Telkom was kind to send a sms afterwards with a email address to contact them. God give me strength... The email address provided by Telkom was incorrect and bounced back</p> <p>9. Two days later… Telkom calls and I take the call. I was asked my ID no and a reference no. As previously mentioned I was never provided a reference number but gave them my ID no. The lady informed me someone will call me back straight away… It’s now one week later and still no call…</p> <p> </p> <p>Can anyone try and explain how there could be hope for a country when communication is vital and them main telecom communication network provider is completely dysfunctional?</p>